Verified reviews: how it works

You send us each order, we send the buyer one survey, and every answer is published, including the negative ones; that is what makes the rating worth something.

The flow

1. Your shop sends each order to our order webhook: a reference, the buyer's e-mail address and optionally the products (connecting your shop platform).
2. 5 days after the order date we e-mail the buyer one survey link. We send one e-mail per order and never a reminder.
3. The link works once and expires after 30 days. The buyer does not need an account.
4. Once the e-mail is sent, we delete the buyer's address from the invitation.

What we ask the buyer

• Stars for your store and stars for the delivery.
• Stars for each product in the order, if they want.
• Optional text and up to 4 photos.

The Verified Store badge

Your store earns the badge with at least 30 verified reviews on Sooqly, the first of them at least 6 months old. We recalculate it every night at 02:45, Dubai time. Until then your store page shows what is still missing.

Replying

You can reply once to each review, up to 4,000 characters; a new reply replaces the old one. Any member of your store team can reply. There is no reply screen in the portal yet: reply through our API (POST /api/v1/stores/{storeId}/reviews/{reviewId}/reply, signed in as a store member), or send us the reply through the contact form.

We publish every review

Every review is published, negative ones included, and we do not remove a review because a store asks us to. That is the point: a rating nobody can buy is worth more to shoppers, and to you, than one that can. Reply instead: shoppers read replies.