Contacting us

Open a ticket from the Support tab in the portal, use the contact form, or e-mail business@sooqly.ae; every message becomes a ticket and you get its number at once.

Three ways in

• The Support tab in the portal. We attach your store, your last feed run and your balance automatically, and you see all your store's tickets and our answers there.
• The contact form. Signed in to the portal, we link the ticket to your store.
• E-mail business@sooqly.ae. Replies come from an address unique to your ticket; answer that e-mail to add to the same ticket.

Choose a topic

• Product feed: imports, errors, extra fetches, deep sale prices.
• Billing and invoices: top-ups, invoices, credits, closing your account.
• Listing and store profile: your store page details, branches, affiliate programmes.
• Reviews: the order webhook, your webhook secret, replies.
• API access: keys and documentation.

What to include

• For a product: its Sooqly link or your SKU.
• For a feed problem: the time of the run and what you expected.
• Never card numbers or passwords.

How fast we answer

We aim to send a first answer within 8 hours for store questions and 8 hours for billing. The confirmation e-mail you get for a new ticket repeats the target for your queue.

Other addresses

General questions: hello@sooqly.ae. Data protection: privacy@sooqly.ae.