Why the price is different when I get to the store

Usually the store changed its price after we last checked, or the store adds or removes something at checkout that we cannot see.

The five causes

Has the store changed the price since we checked?

Our prices are minutes to hours old. Stores that send us a price file are fetched every 6 hours. Stores whose pages we read are checked again once our last check is more than 2 hours old for products someone is watching, and 6 hours for the rest. A store can change its price at any time in between. The product page shows when we last saw its prices.

Does the price need a coupon or a cart promotion?

We show the price on the store's product page. Coupons appear under the offer and are never subtracted from the price. Promotions that only apply in the cart, such as "buy two" or a bank card offer, are invisible to us.

Is delivery different for my emirate or my basket?

Our total adds delivery for one item to the emirate you chose, using the delivery rules the store gives us. The store may charge differently for your whole basket, a free-delivery threshold may apply to the basket rather than the item, and a store that has not given us delivery rules shows free delivery.

Is the offer from a marketplace seller?

On marketplaces, several sellers can sell the same product on one page. We record the price on the page but not which seller it belongs to, so the store may show a different seller, with a different price, when you arrive.

Is the item shipped from abroad?

For offers shipped from abroad, customs and import VAT are our estimate. The offer carries an Estimated label, and the seller's checkout decides the final amount.

Tell us in one click

Press Report wrong price under the offer. That is all we need: it tells us which offer and which page. We queue the offer for a new check. A store whose pages we read is checked at the next scheduled check, and the scraper runs every 2 hours. A store that sends us a price file is updated at the next fetch. Reporting a wrong price explains what happens next.